I don't know what the 2025 Murano dash looks like but do you have an intelligent key fob and a push to start button? If you do, push the start button with the key fob itself and see if the message goes away and the car starts. This is like the key slot in the 2nd gens where you'd put the key fob in a slot in the dash to start the car if your fob battery was dead. It allows the car to read the fob with a loop antenna rather than through RF comms.

If the car starts using that method, it means your car can't communicate with the fob for some reason like dead fob battery or some other problem. You shouldn't have a dead fob battery at this point with a brand new car so maybe pointing to a hardware problem with the fob or the car's transmitter or flaky immobilizer software.

Maybe try swapping to a backup fob for a bit and see if you still have the same occasional problem or if it goes away. Would point at the fob itself. If it happens with all your fobs, would point at the car.

First one of these problems we've heard of on the 2025. Make sure you let us know what you end up finding.

 

Thank you for your timely response. I will use the key fob next time the issue occurs as you suggested and reply to let you know. The issue of not starting has happened with both fobs. Initially I was getting the vehicle to start by placing the fob against start button but now after repeated pushes on the start button it will start with fob still in pocket. I don't get stranded, but my wife wont drive it.

 

I have found with the Intellikey system that if the fob is not used and just kept in the pocket that the system will report a key error after about a month or so of daily use.

I discovered that when the error appears, using the fob to unlock and lock the doors several times in a row when entering and exiting the car resolves the issue.

Good luck.

Have a good day.

 

I am having the same problem. Picked up new 2025 Murano Platinum on April 14th and on April 17th, got the same "Key Error". Car would not start. Called dealership service department and was told to put both feet on brake petal and try starting. It finally started. Took back to dealership where purchased and they couldn't give me any answer as to why this happened . Just that it had been noted with Nissan and that maybe a recall will be coming. Happened again on May 24th. Finally got the car started. Not to happy with this car.

 

I am still having the same issue and but been told Nissan is aware of the issue and they are working on finding a solution. I have tried a number of suggestions but none have been permanent solutions. Hopefully they find a solution quickly, as waiting for it to start is annoying, and my wife refuses to drive the vehicle.

 

I think you're being very patient. Save all your work orders and documentation in case you need to make a Lemon Law complaint.

 

This locking and unlocking several times did work for starting my 2025 Platinum Murano. This issue started when I had 200 miles on the car. Not pleased.

 

This locking and unlocking several times did work for starting my 2025 Platinum Murano.

Just confirming everything worked normally after you locked and unlocked several times? Please check back in if/when it stops working again. It'll be useful for folks to know how often the problem pops up. Like one day, one week, one month or xxx miles.

 

I would be inclined to drive the vehicle to the dealer, hand them the keys and tell them I want a loaner car until mine is fixed.

 

Exactly what I did. Happy I leased instead of purchased.

 

Yes, we have experienced this same issue on our 2025 Murano, it happend with both keys. eventuually the error went away and the car resumed normal operation. This has happend 2 times and in the first 750 miles.

 

I am being told by Nissans Regional engineer that the culprit is the starter relay. Stay tuned.

 

I had this same issue on my 2025 Nissan murano platinum 4 times with the key error message. Dealership is aware and couldn’t find the issue. Glad to know Nissan is aware too! Thank you

 

Replace battery in FOB

 

Did that…not the solution in my case

 

Replace battery in Key FOB

 

I have had that problem twice now. The dealetr claims they can find nothing wrong.

 

Having the same issue now. Car at service now. How was your issue resolved? Or still unresolved? Has anyone the car?

 

Hi Rose, no unfortunately the dealer told me that Nissan hasn’t released a fix yet for this. The dealer confirmed with me other customers who purchased 2025 Nissan murano’s are experiencing this same issue. I’ve had my vehicle serviced for this same issue 3 times.