Join Date: Mar 2016
Location: Boca Raton, FL (40 miles north of Miami)
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I checked and there is absolutely nothing on the sensor. In fact, I stopped and checked when it happened the first time and also when I got home after it happened the second time. The dealership acted like mine was not the first one they experienced that acted like this. They are very aware of the problem and they know how to fix it, but according to them Nissan won't warranty the faulty part until the computer identifies an error code. Of course hiring an attorney is an overreaction but what is a new owner supposed to do. Nissan know what's wrong and refuses to replace the part. The dealership knows what's wrong but refuses to replace the part. I wonder how many thousands of these faulty sensors are out there. This is my first Nissan. Is this what I have to look forward to from here on? What happened to customer support?
My 2017.5 has been shutting off on occasion for the past few months.
It seems to happen most often when the vehicle in front of me moves over into the right lane while I'm on cruise.
"Front Sensor Unavailable" shows on the DIC, cruise disengages, and I get a amber warning light on the left side of the display. The warning goes away quickly, but the amber light will remain on for a couple of miles. Eventually, the light will clear and I can re-engage the cruise control.
Haven't been to the dealer yet but will make an appointment next week.
I haven't been able to get a picture of the DIC message yet because it goes away fairly quickly but hopefully I'll catch it once.
This is a defective radar sensor that Nissan has known about for the last 2+ years. The part, supplied by Bosch, was noted in an article in Digital Trends in September 2018 (search Google). If affects more than just the Muranos.
As for me. My part failed on my new 2018 Murano last May (car was 3 months old). It was replaced (after a few weeks waiting for the back ordered part) and all was well until October. Then the new part failed as well. Same symptoms as noted here: no reason for failure, cuts out the ACC, then resets after a few minutes. Then it does it again! When I took the car in for service again, it did in fact return the proper error message confirming the known issue. And that's when Nissan instructed the dealer to TAKE NO FURTHER ACTION pending the outcome of a corporate "engineering review." No date for completion of this review is provided. No workarounds are available. So my brand new car "beeps" at me every 5-10 minutes regardless of weather or road conditions. I am also driving a car effectively without cruise control for the first time in 30 years!
North Carolina has a lemon law. However, Nissan seems to have found a way around it. By forcing the customer to wait for their "engineering review" to be completed, and by instructing the dealer to take no action, they get around the conditions that trigger the law from taking affect (i.e., number of days the car is is service, etc.). Neat trick.
I just purchased a 2018 Nissan Murano SL w/ 15k miles. It was fine in the test drive, but now I'm having the same issue as @The_Penguin. When it is on, the radar sensor works for both ICC (cruise control) and FCW (braking). But every trip for the past two days, the system shuts down 5 - 10 minutes into the trip. When it shuts down I hear the warning chime and the FCW malfunction indicator comes on, but I don't see any message on the instrument display. I'm pretty sure I look quick enough to catch it.
For anyone new to the issue, below is the malfunction icon.
Once the system shuts down, it stays down until I turn the Murano off and back on. Once I restart the car, it always works, but only stays working for another 5-10 minutes before the malfunction indicator comes back on. I repeated this cycle four or five times on my last trip. Each time the system only stayed on for 5 minutes or so, and each time it came back on again after restarting the car. I'm nearly positive that there is no obstruction or dirt on the sensor.
I'm taking it into a Nissan dealership later this week, but I'm pretty sure they will give me the line about a damaged bumper or something since I didn't purchase the car from a Nissan dealership.
Could someone look at the image below and let me know if the marked area is the radar sensor? The Murano's manual seems to indicate that the sensor is behind and/or underneath the grille, but the picture isn't very specific. Is there supposed to be a grill covering the marked area?
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