Is my MO's CVT still covered?

2005_Murano_S · Jan 5, 2015

My 2005 Murano currently has 106,358 miles on the odometer. I know Nissan extended the warranty on the CVT to 120k miles or 10 years.

How can I find out if the CVT is still covered?

Since its a 2005 does that mean it's covered until the end of 2015?

Or is it 10 years from the date it was built?

Also, if it happens to not be covered and I need a replacement CVT, is it worth to pay the $5k+ to have it replaced?

KBB values my MO with the current mileage at $5,400 if doing a private sale and $4,000 as trade in.

I was pretty disappointed to see these figures. Thought it would be worth much more. My MO is the S model, 2WD/FWD.

Carguy75 · Jan 5, 2015

It is covered until the 10th anniversary of it's build date or 120K miles whatever comes first.

If your CVT is showing signs of a problem, no matter how small, I would have it addressed by the Nissan dealership ASAP.

Note: Many cars do not hold their value well after 10 years of age and more than 100k miles on the engine.

Hell,I just bought a 2011 Mercedes E350 loaded, low miles for just under 30K and it retailed for over 55k new just a few years ago.

Never buy new cars!!! Worst investment ever, unless you keep it long enough for it to become a classic.

zebelkhan · Jan 5, 2015

Carguy75 said:
It is covered until the 10th anniversary of it's build date or 120K miles whatever comes first.

Not true. All factory warranties start on the first day of service (the day car is sold), regardless of the manufacture date. The CVT warranty is an extension of the power train warranty, which starts on the first day of service. So to determine when your warranty expires, you need to find out the date it was sold (put into service) for the first time and measure from that point.

2005_Murano_S · Jan 5, 2015

zebelkhan said:
So to determine when your warranty expires, you need to find out the date it was sold (put into service) for the first time and measure from that point.

I am the second owner I believe. How can I find out when it was sold for the first time?

Carguy75 · Jan 6, 2015

zebelkhan said:
Not true. All factory warranties start on the first day of service (the day car is sold), regardless of the manufacture date. The CVT warranty is an extension of the power train warranty, which starts on the first day of service. So to determine when your warranty expires, you need to find out the date it was sold (put into service) for the first time and measure from that point.

Well actually we are both correct, but you are closer to the truth.

The warranty starts when the car is sold to its first retail buyer(dealer or owner) or put into use(usually the same month it is built hence why I posted build date for simplicity).

Therefore, the warranty starts the moment the car hit the sales lot of a dealership, which is usually a couple weeks after the car is manufactured.

Here is the 2005 warranty link.
https://owners.nissanusa.com/content/techpub/warranty/2005_Wrnty.pdf

Carguy75 · Jan 6, 2015

2005_Murano_S said:
I am the second owner I believe. How can I find out when it was sold for the first time?

Just call or go to a Nissan dealership.

They will pull your Murano's information by using it VIN and let you know how much coverage remains on your warranties.

2005_Murano_S · Jan 6, 2015

Carguy75 said:
Just call or go to a Nissan dealership.

They will pull your Murano's information by using it VIN and let you know how much coverage remains on your warranties.

Great. There's a Nissan dealership close to me so I'll take a drive and try to get the info. Thanks.

zebelkhan · Jan 8, 2015

Carguy75 said:
Well actually we are both correct, but you are closer to the truth.

The warranty starts when the car is sold to its first retail buyer(dealer or owner) or put into use(usually the same month it is built hence why I posted build date for simplicity).

Therefore, the warranty starts the moment the car hit the sales lot of a dealership, which is usually a couple weeks after the car is manufactured.

Here is the 2005 warranty link.
https://owners.nissanusa.com/content/techpub/warranty/2005_Wrnty.pdf

Well.... in the spirit of trying to provide correct information to the members, I think it is important to further modify the information just a bit more:

Nissan "wholesales" the car to the dealer. That transaction is at wholesale level so while dealer "owns" the vehicle, it is not considered the "end user" of the vehicle. That transaction therefore has no impact on the start of warranty.

Dealer then turns around and "Retails" the car to the "end users" like you and I, or a company fleet, etc. When that change of ownership happens, meaning the "end user" takes possession, manufacturer warranty starts. When warranty start, it starts on the day and at the mileage of "then" sold new vehicle.

In other words, as long as it is sold as a new vehicle, it does not matter when the car was delivered to the dealer or how long it sat there. It also does not matter how many miles it accumulated while waiting to be sold, e.g. during test drives, etc.

Just to share my personal experience. I bought my Murano in July 2004. It was built in October 2003 so assuming it was delivered in November, it sat at the dealer lot for eight months. By the time I bought it, it had 350 miles on it. But when I bought it, it was sold as a new, previously unregistered vehicle. My warranty therefore started as of the day I bought it in July 2004, and ended exactly 36 month later in July 2007, and at mileage 36,350.

Hope this helps.

Carguy75 · Jan 8, 2015

zebelkhan said:
Well.... in the spirit of trying to provide correct information to the members, I think it is important to further modify the information just a bit more:

Nissan "wholesales" the car to the dealer. That transaction is at wholesale level so while dealer "owns" the vehicle, it is not considered the "end user" of the vehicle. That transaction therefore has no impact on the start of warranty.

Dealer then turns around and "Retails" the car to the "end users" like you and I, or a company fleet, etc. When that change of ownership happens, meaning the "end user" takes possession, manufacturer warranty starts. When warranty start, it starts on the day and at the mileage of "then" sold new vehicle.

In other words, as long as it is sold as a new vehicle, it does not matter when the car was delivered to the dealer or how long it sat there. It also does not matter how many miles it accumulated while waiting to be sold, e.g. during test drives, etc.

Just to share my personal experience. I bought my Murano in July 2004. It was built in October 2003 so assuming it was delivered in November, it sat at the dealer lot for eight months. By the time I bought it, it had 350 miles on it. But when I bought it, it was sold as a new, previously unregistered vehicle. My warranty therefore started as of the day I bought it in July 2004, and ended exactly 36 month later in July 2007, and at mileage 36,350.

Hope this helps.

I stand corrected.

The last time I bought a car new was when I ordered it from the dealership and picked it up a short while after it was made.

I did not know that a new car warranty starts when the car is sold to a buyer even if the car have sat on the lot for months, even though it does make sense.

However, this information honestly does not help anyone but yourself to feel better about yourself, because the OP still has to check with a dealership to find out how much warranty coverage is left since the OP was not the original owner, like I advised earlier.

zebelkhan · Jan 8, 2015

Carguy75 said:
However, this information did not help anyone but yourself to feel better about yourself

LOL...I feel great!

Carguy75 · Jan 8, 2015

zebelkhan said:
LOL...I feel great!

The reason I posted that response to you is because you posted twice just to correct me about warranty coverage, but not once simply advise the OP to talk to a dealer so that he/she can determine how much coverage is left.:|

So I am guessing you got a complex about being right that supersedes posting helpful advice.

Yes, I may have been wrong about the start date of the OP warranty, but at-least I pointed the OP in the right direction to find out the remaining balance.0

zebelkhan · Jan 9, 2015

Carguy75 said:
The reason I posted that response to you is because you posted twice just to correct me about warranty coverage, but not once simply advise the OP to talk to a dealer so that he/she can determine how much coverage is left.:|

So I am guessing you got a complex about being right that supersedes posting helpful advice.

Yes, I may have been wrong about the start date of the OP warranty, but at-least I pointed the OP in the right direction to find out the remaining balance.0

I did not advise OP to check with dealer because you had already done it, which was great advise. No sense in repeating accurate information that has already been provided.

Regarding the other stuff, it has nothing to do with having a complex. As a moderator, it is part of my job to ensure our members, including you, receive correct information, and to correct it if I know it to be false. That is all!

kaya · Jan 9, 2015

i think this thread is a really good example of the level of independance people place on internet forums. not to come off as harsh. i just think it's kind of funny

Carguy75 · Jan 9, 2015

zebelkhan said:
I did not advise OP to check with dealer because you had already done it, which was great advise. No sense in repeating accurate information that has already been provided.

Regarding the other stuff, it has nothing to do with having a complex. As a moderator, it is part of my job to ensure our members, including you, receive correct information, and to correct it if I know it to be false. That is all!

Alright, I will chill and say thank you for the correction because someone else who reads this tread could get the wrong information from my previous posts about when the new car warranty begins.

I neglected to consider that more readers than the OP will look at this tread for information.

If anyone has a complex it would be me about people knick-picking the small inaccurate details of my posts. :redface:

Keep up the good work.

zebelkhan · Jan 9, 2015

Thanks. Now we need an update from OP to find out if he is covered!

Bigdaddy92507 · Jan 15, 2015

The easiest way to know for sure is to call Nissan Consumer Affairs...they can use the VIN to tell you exactly when the 10 year threshold is reached. I purchased my 2006 Murano SL AWD on 12/19/14, and the tranny died on the morning of 12/24...talk about pissed! I had done plenty of research on Muranos before I purchased it, so I knew it should be covered under the warranty. However, the Nissan dealership I had it towed to tried to bull**** me, saying they couldn't confirm my VIN with the Nissan world database. I proceeded to verify the VIN, first on the nissanusa.com website, then I called Nissan Consumer Affairs to confirm it. The guy I talked to gave me the date my Murano would reach the 10 year mark and made a case so the dealership couldn't BS me anymore. (800) NISSAN or (800) 647-7261

2005_Murano_S · Jan 18, 2015

Bigdaddy92507 said:
The easiest way to know for sure is to call Nissan Consumer Affairs...they can use the VIN to tell you exactly when the 10 year threshold is reached. I purchased my 2006 Murano SL AWD on 12/19/14, and the tranny died on the morning of 12/24...talk about pissed! I had done plenty of research on Muranos before I purchased it, so I knew it should be covered under the warranty. However, the Nissan dealership I had it towed to tried to bull**** me, saying they couldn't confirm my VIN with the Nissan world database. I proceeded to verify the VIN, first on the nissanusa.com website, then I called Nissan Consumer Affairs to confirm it. The guy I talked to gave me the date my Murano would reach the 10 year mark and made a case so the dealership couldn't BS me anymore. (800) NISSAN or (800) 647-7261

I havent contacted the dealership yet but good thing I didn't yet I guess as they could of probably given me wrongful information.

I will contact Nissan Consumer Affairs as recommended. Thx.

Carguy75 · Jan 18, 2015

Bigdaddy92507 said:
The easiest way to know for sure is to call Nissan Consumer Affairs...they can use the VIN to tell you exactly when the 10 year threshold is reached. I purchased my 2006 Murano SL AWD on 12/19/14, and the tranny died on the morning of 12/24...talk about pissed! I had done plenty of research on Muranos before I purchased it, so I knew it should be covered under the warranty. However, the Nissan dealership I had it towed to tried to bull**** me, saying they couldn't confirm my VIN with the Nissan world database. I proceeded to verify the VIN, first on the nissanusa.com website, then I called Nissan Consumer Affairs to confirm it. The guy I talked to gave me the date my Murano would reach the 10 year mark and made a case so the dealership couldn't BS me anymore. (800) NISSAN or (800) 647-7261

Wow.

Did the dealership say that they could not work on your CVT under warranty or at all before talking to Nissan Consumer Affair or did they try to make you pay for the repair yourself?

If so, how did the Nissan Consumer Affair representative help you to get the dealership to comply if their database did not have your Murano's VIN listed?

Bigdaddy92507 · Feb 25, 2015

Carguy75 said:
Wow.

Did the dealership say that they could not work on your CVT under warranty or at all before talking to Nissan Consumer Affair or did they try to make you pay for the repair yourself?

If so, how did the Nissan Consumer Affair representative help you to get the dealership to comply if their database did not have your Murano's VIN listed?

Sorry, I just saw this question. The dealership did say that they wouldn't work on it until they verified the VIN. Once he told me he couldn't verify it, I went to the Nissan.com website and confirmed the VIN: at the bottom of the home page, there is a tab called Recall Information. I clicked on it and entered my VIN number, and my make and model appeared in seconds. Then I Googled 2006 Nissan Murano SL AWD transmission issues, and it brought up this website: Nissan CVT Warranty Extension. Then I called the number, explained the situation to the representative, and he volunteered to make a case so that I could give the case number to the dealership and expediate things. That was on a Friday, and the dealership said they wouldn't be able to do anything until at least Monday. I called back Monday mid-morning, and they told me once again that they couldn't verify the VIN yet, and that when they called Nissan USA they were told to call back in a couple hours, because of a meeting. What a crock! I asked him if he used the case number that I had personally given him, and he said "Oh yeah, I forgot about that." And that's when I called another Nissan dealership and had them take it from the first one. The second dealership had things done in about a week from that point.

Pilgrim · Feb 26, 2015

And the first dealership lost a customer - forever. And they lost all your friends, who you will surely advise to avoid that dealership.

Sigh. :banghead:

Is my MO's CVT still covered?

2005_Murano_S

Carguy75

zebelkhan

2005_Murano_S

Carguy75

Carguy75

2005_Murano_S

zebelkhan

Carguy75

zebelkhan

Carguy75

zebelkhan

kaya

Carguy75

zebelkhan

Bigdaddy92507

2005_Murano_S

Carguy75

Bigdaddy92507

Pilgrim

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