Oil change.....they forgot to add the oil

3.5V6 · Apr 6, 2007

My 1st ever oil change on my MO. I was either going to do it myself or bring it only to the Nissan dealership that I bought it from to have it done. I just got the standard oil change. They checked the tires and topped all fluids...sweet, but they forgot the OIL. I drove it out and went on the highway and drove for about a good 15-20 miles, highway and stop and go traffic. I noticed the red oil light on and called the dealership. They told me to bring it back. When I go there the idiot mechanic was using the dipstick and telling me it looks fine. i asked him sarcastically " new oil is supposed to be brown"? After that they drained the oil and I watched. There was less then a quart in there and the "new oil" was brown. It was brown because they never added the new oil. The Managers were pissed at the mechanics.

As of right now my MO is being kept by the dealer to perform tests. I am driving a Armada rental, which has a aweful smell to it. My MO only has 3500 miles and is only 5+ weeks old. I am demanding I get a new one. They told me they will let me know what they can do. I am currently looking for a lawyer just incase they refuse to give me a new car.

I dunno about you guys, but to own a brand new car and know that at 3500 miles, it was drivin on the highway with no oil does not work well for me. They wanted to increase the warranty, but I said NO. I brought my car in for an oil change and get this huge headache. Anyone know any good lawyers?

Thanks

zebelkhan · May 20, 2007

njjoe said:
Happens all the time? To whom?

Haven't you seen the infomercials....:2: :2: :2:

htown_gator · May 21, 2007

Sorry I'm late to the discussion and resolution, but my suggestion would have been to take your case to the local TV news outlets. Most cities have those "on your side" TV segments where they have a lawyer basically expose the business or persons on TV to get what they want for the person being screwed over. It's a very powerful and persuasive way to go about it if they'll take your case (which I don't doubt they would have).

CVeeT · May 21, 2007

I never had an opportunity to witness such an event, and I dont wish to either.

But a curious question, with no oil. the moment car is started wouldn't low OIL Pressure light show up in RED.

Second, in this day and age, why cant start up be disabled electronically if no/low oil is detected

9495 · May 21, 2007

CVeeT said:
Second, in this day and age, why cant start up be disabled electronically if no/low oil is detected

Because that would decrease profits in the Nissan service departments.

njjoe · May 21, 2007

CVeeT said:
Second, in this day and age, why cant start up be disabled electronically if no/low oil is detected

Good question, damn good question. My guess is that all it would take are a few more lines of code in the engine management software.

Ideally I would love to see an oil level gauge that would register oil level just prior to start-up and display it on the monitor. That might add $10 to the cost of a new car but it would be worth every penny.

-njjoe

zebelkhan · May 22, 2007

My 75 Checy Monza had the low oil pressure cutoff switch!

njjoe · May 22, 2007

zebelkhan said:
My 75 Checy Monza had the low oil pressure cutoff switch!

So does a $700 Honda generator. So why not a $30,000 automobile?

-njjoe

UncaDanno · May 22, 2007

it would be worth every penny

To us, the customers, maybe. But not to Nissan.

Case closed.

Razor05 · May 23, 2007

3.5V6 said:
Finally got the new MO. Everything was the same except I got the cross bars to go across the roof rails ($190) and the cargo protector ($80 i think) for free. This MO had only 8 miles on it. My 1st one had 32.

What they did was used my old mo as a trade in for the new one. The service dept had to eat the $6,000 that paid for the difference.

Feels great to have this behind me now. The sales manager came and talked to me for a bit, and told me that in situations like this, he wants the customer to win. The truth is I only won because I was persistant and fought for it. I owe alot to all of you guys who helped me through this. Thanks alot for all the support and help.

Congrats again, good job. Your persistance paid off. Hopefully this one will be trouble free.

Oil change.....they forgot to add the oil

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