Many things can go wrong. Even such a simple things like oil change......what is important though that the mistakes get rectified.

If the dealer decides to install a new engine I would witness the job. You would not believe how it changes the performance of the shops.....also insist on extended warranty for the new engine.

NNA does not want to get involved because the dealer is still working on fixing the problem. They may step in if the dealer refuses work. But then again they may say "it was not our fault...."

Keep working on the dealer. It seems that they are quite cooperative. And do not pull out the heavy guns till you really need them....

Good luck

Good point Kris, I would not mention that you contacted NNA until it is absolutely necessary. You may turn your dealer's attitude into a defensive mode and that will not get you anywhere.

 

Pay attention to problems that may occur because of this whole situation and have it documented. Then look into your states Lemon Law. In California there is a law that is something along the lines of if the same problem occurs 3 times (and documented) within a certain time frame a replacement will be issued.

In some cases only the parts will be replaced, but there are cases of the dealer having to buy back a car. One of my buddys had this hapen with his Camaro Z28.

 

A new engine is still at the top of my list. I have not agreed nor even metioned anything about me being intersted in any warranty extensions from the dealer, so they know where I stand in terms of compensasion. The engine question is tough, but I will not settle it soon even if they agree to a new engine. If they agree to the new engine, i'll open up another can of worms by demanding someone qualified for the job. They said they have 2 Nissan master tech there, but I'm not sure if they have ever install a new Murano engine and I will use that in my dispute. Hopefully this causes them enough headache to just give me a new MO.

 

Thanks for all the help and info guys. The dealership called me by surprse today and told me that there is a twin out there!!!!! Yes, I'll be getting a new MO in about a week. They found one in Chicago and will have it here soon. I'm glad I didn't have to meet them for round 3 of talks. What ever happened behind their closed door we will never know, but i'm glad they took this route and made me a very happy customer and owner of a MO.

Thanks again for the help and support.

 

If it really does happen this dealer deserves thumbs up!

As I said before - mistakes do happen. We all make them. What counts is how ones fixes them...

I am glad for you. Hope you will have your new Murano soon!

 

3.5-

Well I'll be damned. I figured there would be no way they would swing for a new MO. I am happy to say that I am glad I was wrong.

Anyone want to guess what will happen to the "old" oil-starved MO? I am betting it will be sold as a dealer demo, with no mention of the "missed" oil change.

-njjoe

 

To be fair, you should perhaps either post your Serial number here or on Carfax to avoid another person suffering an unpleasant fate. Just a thought.

 

I was supposed to wait for a week till I would hear from. I began to doubt that I would even get a new engine. The tought of a new MO was out of my mind since nothing else in the car was broken.

I guess they must have fell for my bluff during the 1st two meetings. They told me a new car or engine would be very tough, so I told them the only thing I wanted at that point were documents of the situation and nothing else. Sounded tough in the meeting as if I were planning for legal action, but I was lost when I got home and thought everything out. Coming here helped me plan for what ever would happen and also gave me some hope. I also went into legal forums and got some leagal advice from those who studied law. That was a depressing ordeal in itself.

I called NNA, they told me they would look into the situtation if nothing good happens so that gave me some hope.

And then today, out of the blue they called me and told me they wanted to get me out of my MO and into a new one.

 

To be fair, you should perhaps either post your Serial number here or on Carfax to avoid another person suffering an unpleasant fate. Just a thought.

Yes. I will bring it up to dealer that they should do that. Perhaps they may upgrade the warranty to compensate for the engine's condition. They should also test it and make sure it is not damaged. That will be up to them, but I will ask for them to include this.

This is not only between the dealer and me, I did call NNA and they documented the whole conversation by using the VIN# of my MO. I'll let you guys know what goes on from here.

 

Good for you 3.5V6. I'm glad you won, it feels good eh?
This BTW has been a most interesting thread that I followed like a soap opera. The good guys won and that's all that matters.
Bob1:4:

 

3.5-
Beautiful!

 

Woohooo!

I kinda sorta thought it would fall this way considering that expenses would have been higher replacing the engine... or a law suit.
It does sound like you have a decent dealer as well.

 

sweeeeeeeeeeeeeeeeeettt..... congrats 3.5

im glad dealership is not a $tealer$hip...... that dealership sure deserves a lot of acknowledgment....

they aced "how to keep customers happy 101".......

 

sweeeeeeeeeeeeeeeeeettt..... congrats 3.5

im glad dealership is not a $tealer$hip...... that dealership sure deserves a lot of acknowledgment....

they aced "how to keep customers happy 101".......

Yeah, you say that now, but think about the poor guy who goes into that very same dealership and spends $30,000 for a very low mileage MO never knowing it ran for 30 critical oil-starved minutes.

-njjoe

 

Yeah, you say that now, but think about the poor guy who goes into that very same dealership and spends $30,000 for a very low mileage MO never knowing it ran for 30 critical oil-starved minutes.

-njjoe

true, but i think this dealership should be testing out the MO thoroughly and let the next buyer know about this... i know its a fairytale but dreams do come true....

 

My guess is that car will go to auction.... cause if the same dealer sells it then they'd have no excuse but to make the full service history available to any buyer who was savvy enough to ask.

Of course its possible they could be crooked enough to doctor the history but then they'd be open to a whole new level of fraud. A third party dealer who buys it at auction can "honestly" say they don't know the history. Lets face it- with used autos it always buyer beware.

 

Hmmm... a used 2007 Nissan Murano with only 3,500 miles on the clock. I would be suspicious. I would be very suspicious. But then again I am a cynical bastard.

-njjoe

 

Hmmm... a used 2007 Nissan Murano with only 3,500 miles on the clock. I would be suspicious. I would be very suspicious. But then again I am a cynical bastard.

-njjoe

Thats why we love you here on this forum NJ!!!! :4:

 

I predict a lot of visits back to the dealership in the near future for this mint used MO from a proud owner who just died of a heart attack...

 

If it was my MO, I would accidentally leave a note in the owner's manual listing the date, mileage, and a detailed account of the incident. I might even include a link to this thread.

-njjoe

 

The additional service work performed to 'check' the engine should show up on the service history, and thus on CarFAX. Hopefully, anyone buying the suspect Mo will do their research and know what they are getting into.

With a 100k mile warranty, I'd buy it as used. . .

 

I just hope...

That it is not an absolute twin.

 

Re: I just hope...

That it is not an absolute twin.

Good point Grip. If possible, ask for a carfax for the "new" vehicle.

 

Re: Re: I just hope...

Good point Grip. If possible, ask for a carfax for the "new" vehicle.

That really shouldn't be necessary. The odometer will show the mileage and the paperwork will confirm the port delivery date. The mileage should be only a few dozen miles max, and the delivery date should only be a week or two in the past.

-njjoe

 

I didn't know Carfax also tracked maintenance. Who reports it to them? I thought Carfax only checked anything reported to the government - i.e. vehicle registration (this includes yearly renewals and also new registrations to new owners or different titles due to accidents) or smog checks.